terms and conditions

general terms and conditions of sale

1.                  scope and application

these general terms and conditions of sale (the “conditions”) govern the offering, forwarding and acceptance of purchase orders relating to clothing, accessories, footwear, jewellery and other fashion products of the “forte_forte” brand made remotely through the e–commerce site at the following url: https://www.forte–forte.com/it/(the “website”).

the products purchased through the website are sold by forte forte s.r.l., with registered office at via dell'industria, 22/24/26/28/30/32, postcode: 36030, sarcedo (vi), tax code and vat number: 02976310249, registered in the vicenza companies register, share capital € 170.306,00 (2026) fully paid up, email address customercare@forte–forte.com, certified email address forteforte@legalmail.it, (hereinafter, “forte_forte”, the “seller” or the “company”).

these conditions apply exclusively to sales concluded with consumer users pursuant to italian legislative decree no. 206 of 6 september 2005 (“consumer code”), i.e. natural persons acting for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity they may carry out.

these conditions do not govern the sale of products or the provision of services by parties other than the seller that may be present on the website through links, banners or other hypertext links. before carrying out commercial transactions with such parties, the user is invited to check the relevant conditions of sale, since the seller is not responsible for the provision of services and/or the sale of products by third parties.

these conditions can be viewed at any time on the website in the version currently in force.

2. definitions

in these conditions, the terms indicated below shall have the following meanings:

“customer” or “you” : the end consumer, i.e. the natural person who purchases the products through the website for purposes unrelated to any business, commercial, artisan or professional activity carried out, authorised to operate on the website in accordance with these general terms and conditions.

“order confirmation” : the communication sent by the seller to the customer by email at the end of the purchase process, containing a summary of the order placed, the products purchased, the price, any applicable additional costs, the shipping details, references to these general terms and conditions and the seller's identification details. the receipt of the order confirmation by the customer determines the conclusion of the contract.

“contract”: the distance sales contract relating to one or more products, concluded between the customer and the seller via the website in accordance with the procedures set out in these terms and conditions.

“order” : the purchase proposal sent by the customer through the website, according to the checkout procedure provided therein.

“price” : the amount owed by the customer for the purchase of the products, expressed in the currency indicated on the website and including vat where applicable, unless otherwise indicated. any customs duties, local taxes or additional costs applicable to shipments to non–eu countries, where applicable, are excluded.

“product” or “products”: clothing, footwear, accessories, jewellery and other fashion items marketed by the seller through the electronic catalogue published on the website.

“website” : the e–commerce website accessible at the address forte_forte, through which the seller promotes and sells the products.

“seller” or “company”: forte forte s.r.l., as identified in the recitals.

3. validity of the order; unavailability of products; right to refuse or cancel

the seller reserves the right not to accept or to cancel orders that are incomplete, inaccurate, anomalous, fraudulent or made in violation of these conditions or applicable law, as well as orders from persons who do not qualify as consumers under the consumer code.

the seller may also refuse or cancel orders in the event of unavailability, including temporary unavailability, of the products ordered, as well as in the presence of technical, it or material errors relating to the products, prices, discounts or other essential terms of the offer, where such errors are clearly recognisable under the standard of ordinary diligence.

the seller also reserves the right to carry out checks on the orders received in order to prevent fraud, abuse, improper use of the website or non–compliant use of promotions, vouchers, discount codes or reserved initiatives.

in the event of cancellation of the order, the customer shall be informed without undue delay and shall receive a refund of any amounts already paid, by the same payment method used for the purchase and in compliance with the applicable legislation.

if only some of the products included in the same order are unavailable, the seller may proceed with the shipment of the available products and the refund of the amount relating to the unavailable products or cancel the order in full, after notifying the customer. in such cases, the seller's acceptance of the order may also relate to only part of the products requested.

4. purchase methods and registration on the website

the purchase of products through the website is permitted to persons who are at least eighteen years of age and who have the status of consumer pursuant to the consumer code.

the customer can make purchases on the website: (i) after registering a personal account; or (ii) as a guest (guest checkout), without creating an account.

registration on the website can be done by filling in the appropriate registration form. in any case, the customer undertakes to provide complete, accurate, up–to–date and truthful data for the purposes of managing the order, shipping, invoicing where required and after–sales support. the seller cannot be held responsible for any delays, non–delivery, errors or disruptions resulting from inaccurate, incomplete or outdated information provided by the customer.

any login credentials created by the customer must be kept confidential and stored carefully. the customer is responsible for any activity carried out through their account and undertakes to take all necessary measures to prevent it being used by unauthorised third parties. in the event of suspected unauthorised access, unauthorised use of the account or a security breach, the customer must promptly inform the seller.

5. conclusion of the contract

the submission of the order by the customer via the website constitutes a contractual offer to purchase the selected products and is subject to verification and subsequent acceptance by the seller.

before submitting the order, the customer is required to carefully check the content of the order, including the selected products, sizes, colours, total price, any applicable additional costs, shipping and billing details, and the selected payment methods.

by submitting the order, the customer declares that they have read, understood and accepted these conditions, and that they have read the additional information made available on the website, including that relating to the right of withdrawal, shipping costs, delivery times and the processing of personal data.

the contract is considered concluded when the customer receives the order confirmation sent by the seller to the email address indicated during the purchase process.

     the order confirmation contains a summary of the purchased products, the price, any applicable additional costs, shipping details, the selected payment methods, the seller’s details, and these general terms and conditions, made available to the customer on a durable medium by attachment, downloadable link, or other means in compliance with applicable law.

the customer is required to check the content of the order confirmation without delay and to promptly report any errors or inaccuracies in the data transmitted. any requests to modify or cancel the order after receipt of the order confirmation may only be accepted if this is still technically and operationally possible, and is subject to the seller's express confirmation, without prejudice in any case to the rights granted to the consumer by the applicable legislation on the right of withdrawal.

the order confirmation shall be stored in the seller's systems. the registered customer may view their order history by accessing the relevant personal area of the website. in the case of a purchase made in guest checkout mode, the customer may access the information relating to their order through any tools made available by the seller via the website or through communications received by email.

6. product characteristics

the essential characteristics of the products are described in the relevant product datasheets published on the website, including, by way of example, information on materials, composition, colours and sizes.

the images, photographs, videos, editorial campaigns and graphic representations of the products on the website are for illustrative purposes only and may not be perfectly representative of the actual characteristics of the products, also due to the device settings used by the customer or the natural variations in materials and fabrics.

any minor differences compared to the representations published on the website, as well as minimal variations resulting from artisanal processing, dyeing, washing, treatments, texture, placement of prints, or the use of natural materials, do not constitute non–conformity defects of the products.

the instructions for the care, maintenance and washing of the products are provided in the product datasheets and/or on the labels attached to the garments. the customer is required to follow them correctly. the seller shall not be liable for any damage, alterations or defects resulting from improper use of the products or from treatments that do not comply with the instructions provided.

7. shipping and delivery of products

the seller ships to italy, european union countries and non–eu countries that can be selected during the purchase process. all orders are shipped from italy.

the estimated delivery times are indicated during checkout and/or in the order confirmation. unless otherwise indicated, orders are processed within 24/48 working hours of receipt of the order confirmation. the pick–up and delivery times are estimates and may vary depending on the destination, time of year, shipping volumes, logistics and customs operations, the availability of couriers or other circumstances not attributable to the seller. during periods of particularly high commercial activity, such as sales, holidays, or promotional campaigns, order processing and delivery times may be delayed. in any case, the seller undertakes to deliver the products within the time limits set out in the applicable legislation.

if some products included in the same order are not immediately available, the seller may make partial or split deliveries, at no additional cost to the customer.

the shipping costs, any thresholds for free shipping and the available delivery methods are indicated to the customer before the order is finalised. at certain times of the year, or in the event of particular logistical requirements, the seller may limit the available shipping methods or offer only specific delivery methods.

in the event of non–delivery due to the recipient's absence, an incorrect address, refusal of the shipment, failure to collect within the storage period, failure to pay any duties, import taxes or additional customs charges, or for other reasons attributable to the customer, the courier may make further delivery attempts or deposit the parcel at a collection point in accordance with the procedures set out by the appointed carrier.

in such cases, the seller reserves the right to deduct from any amounts to be refunded the directly incurred and documented costs relating to return shipping, customs duties, storage charges, or other related logistical costs, to the extent permitted by applicable law.

at the time of delivery, the customer is required to check that: (i) the number of packages delivered corresponds to what is indicated in the transport documentation; (ii) the packaging is intact and shows no obvious signs of damage, tampering or alteration.

any visible anomalies relating to the packaging or the products delivered must be reported immediately to the courier, accepting the delivery with specific reservation or refusing the package, where appropriate.

the customer is asked to promptly report any problems relating to the delivery by contacting customer service and providing any documentation useful for verifying the complaint, including any photos of the package and the products received.

8.      international customers

the website also allows purchases and shipments to countries other than italy, according to the destinations made available from time to time during checkout.

for orders with international delivery, the customer acknowledges that certain commercial, logistical, tax or customs conditions may vary depending on the country of destination and will be indicated during the purchase process.

     for shipments to non–eu countries, any customs duties, local taxes, import duties or other applicable charges may be requested by the competent authorities or by the appointed courier in accordance with the regulations of the country of destination, unless otherwise indicated during checkout or in the information made available to the customer before the order is concluded.

9. payments

the prices of the products are shown on the website in the currency applicable from time to time and include vat. any applicable additional costs, including shipping costs and any other charges relating to the order, are indicated to the customer before the purchase is completed.

payment for the products can be made using the payment methods available during checkout. the seller reserves the right to change, limit or update the payment methods available on the website at any time.

the website supports, by way of example, payments by credit and debit cards, paypal, apple pay, google pay and any instalment payment services available during checkout, such as klarna, according to the terms and conditions applied by the respective payment service providers.

payment transactions are handled through specialised third–party providers that adopt security protocols and encryption systems that comply with the applicable standards. the seller does not access or store the full details of the payment tools used by the customer.

the customer guarantees that they are the holder or legitimate user of the selected payment method and that the data provided for payment purposes is correct and truthful.

if the payment is not authorised, validated or correctly placed by the payment provider, the order cannot be processed or will be cancelled. the seller cannot be held responsible for any delays or non–deliveries resulting from the refusal or failure of the payment transaction.

the seller may apply promotions, discounts, sales, private sales, reserved initiatives, promotional codes, vouchers or other beneficial commercial conditions, in the manner and within the limits indicated from time to time on the website, during the purchase process or in the related commercial communications. promotions may be subject to specific conditions, such as, by way of example, time limits, quantity limits, product availability, exclusions of certain categories, requirements for access to the initiative, or use of specific promotional codes. these conditions shall be communicated to the customer before the order is concluded. unless otherwise indicated, promotions cannot be combined with each other or with other ongoing commercial initiatives.

10. right of withdrawal

pursuant to articles 52 et seq. of the consumer code, the customer has the right to withdraw from the contract without giving reasons within 14 (fourteen) days from the date of receipt of the products.

     the right of withdrawal is excluded only in the cases provided for by article 59 of the consumer code. in particular, where applicable, the right of withdrawal may not be exercised for made–to–measure or clearly personalised products,      as well for categories such as underwear and beachwear if, for hygienic reasons, they are equipped with a dedicated sticker, seal or hygienic protection and this protection is removed after delivery. in any case, normal trying on of the product is permitted, provided it is carried out with diligence, without removing the aforementioned hygienic protections.

     during certain promotional or seasonal periods indicated on the website or during checkout, the seller may grant more favourable withdrawal terms than those provided for by law. in such cases, the applicable conditions shall be those communicated to the customer before the order is concluded.

to exercise the right of withdrawal, the customer may:      (i) use the specific digital withdrawal function made available on the website, in the manner indicated pursuant to the applicable legislation; or (ii) send the seller an explicit communication containing the decision to withdraw from the contract, indicating the order number and the products subject to withdrawal.

the withdrawal function made available on the website allows the customer to submit the withdrawal request online and receive confirmation of its receipt.

the products must be returned without undue delay and, in any case, within 14 (fourteen) days from the notice of withdrawal, following the operating instructions provided by the seller.

unless otherwise indicated on the website or during the return procedure, the direct costs of returning the products shall be borne by the customer.

the customer is liable for any reduction in the value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. the products must therefore be returned intact, complete with tags, packaging, accessories and any security seals, anti–tampering devices or identifying elements, without any signs of use, wear, washing, alteration or damage incompatible with normal testing of the product.

if the returned products show a decrease in value attributable to the customer, the seller may deduct an amount corresponding to this decrease in value from the refund, in compliance with the provisions of the consumer code.

in the event of a valid exercise of the right of withdrawal, the seller shall refund the customer the amounts paid for the products subject to withdrawal, including any standard shipping costs relating to the order, within 14 (fourteen) days of receipt of the notice of withdrawal, or in any case in compliance with the provisions of article 56 of the consumer code.

where possible, the refund shall be made to the same payment method used by the customer for the purchase, unless otherwise agreed between the parties. any additional costs resulting from the customer's choice of a delivery method other than the standard shipping that may be offered by the seller shall not be refunded.

     size exchange. the customer may request a size exchange for the products purchased according to the operating procedures made available from time to time on the website or by customer service.

the size exchange is subject to the availability of the requested product and the return of the originally purchased product intact, complete with tags, packaging and any accessories, without any signs of use, washing or damage incompatible with normal trying on of the product. any conditions applicable to the size exchange, including the operating procedures and any shipping costs, will be communicated to the customer during the exchange procedure or by customer service.

11. legal guarantee of conformity

the products sold through the website are covered by the legal guarantee of conformity provided for in articles 128 et seq. of the consumer code. the seller is liable to the customer for any lack of conformity existing at the time of delivery of the product and which becomes apparent within 2 (two) years of delivery.

in the event of a lack of conformity, the customer shall be entitled to the remedies provided under applicable law, within the limits and in accordance with the conditions set forth in the consumer code.

the customer is advised to keep the order confirmation and/or the documentation proving the purchase for the purpose of exercising any rights deriving from the legal guarantee of conformity.

the legal guarantee does not cover damage or defects resulting from: (i) improper use of the product; (ii) use that does not comply with the intended purpose of the garment or with the care and washing instructions; (iii) normal wear and tear; (iv) washing, treatment or maintenance that does not comply with the instructions given on the product or in the relevant product sheet; (v) alterations, modifications, repairs or manipulations carried out by the customer or by third parties; (vi) accidental damage or damage caused by external factors not attributable to the seller.

any customer who believes that product is defective or non–compliant is asked to contact customer service promptly, providing the order number, a description of the defect found and any photographic documentation that may be useful for verifying the report. the seller may request further information or the return of the product for the purposes of the necessary technical checks. in this case, the customer will receive the instructions for the return’s process. authorisation to return the product does not constitute automatic acknowledgement of the defect or non–conformity reported, which will be verified by the seller following the appropriate assessments.

if the existence of a lack of conformity is established, the customer shall be entitled, in the cases provided for by law, to repair or replacement of the product or, where such remedies are impossible, excessively burdensome, or not carried out within a reasonable time, to a price reduction or termination of the contract.

any refunds shall be made using the same payment method used for the purchase, unless otherwise agreed with the customer.

12. recalls and safety measures

if a product is subject to a recall, withdrawal from the market or other safety measures ordered by the manufacturer, the seller or the competent authorities, the seller shall promptly inform the affected customers via the available contact details, providing the necessary information to the affected customers.

13. limitation of liability

the seller shall not be liable for any damage, alteration or loss arising from improper use of the products, use inconsistent with their intended purpose, failure to comply with care, washing or maintenance instructions, normal wear and tear of the products, or events attributable to the customer or to third parties.

any non–substantial differences between the products and the related images, photographs or representations on the website, within the limits indicated in these general terms and conditions, do not constitute a lack of conformity.

the seller shall not be held liable for any delays, malfunctions or interruptions of the website or related services resulting from causes beyond the seller's reasonable control, including malfunctions of network infrastructures, payment systems or logistics services operated by third parties.

the seller adopts security measures that comply with the standards normally applicable to the e–commerce sector, but shall not be liable for fraudulent or unlawful use of payment instruments by third parties that is not attributable to the seller's act or omission.

in any event, the seller’s liability under applicable law shall remain unaffected, and the consumer’s mandatory statutory rights shall remain intact, including those relating to the legal guarantee of conformity and product liability.

14. force majeure

the seller shall not be liable for delays or failure to perform its obligations resulting from events beyond its reasonable control, including, but not limited to, exceptional natural events, strikes, interruptions to transport or communication services, unavailability of carriers, cyber attacks, malfunctions of third–party providers, pandemics, measures taken by the authorities, logistical blockages, interruptions to energy networks or similar events.

in the event of force majeure, the performance of the seller's obligations shall remain suspended for the duration of the impediment.

if the force majeure event definitively prevents or makes the execution of the order excessively onerous, the seller may cancel the order or terminate the contract, refunding any amounts already paid by the customer for the products that have not been delivered.

15. use of the website and prohibited conduct

the user undertakes to use the website in compliance with the applicable legislation, these conditions and the principles of fairness and good faith.

any use of the website that may compromise its security, integrity, proper functioning or usability by other users is prohibited.

unless the seller has given prior written authorisation, it is prohibited to: (i) copy, reproduce, distribute, modify or otherwise use content, images, trademarks, layouts, graphic elements or materials available on the website for commercial purposes; (ii) carry out automated scraping, data extraction, data mining or systematic collection of data and content from the website; (iii) circumvent or attempt to circumvent security measures, technical limitations, checkout functionalities or promotional mechanisms of the website; (iv) use false, unauthorised or third–party accounts, identities, email addresses or payment instruments; (v) place fraudulent or abnormal orders, or orders intended to circumvent quantity limitations, commercial policies, promotional initiatives or the seller’s fraud prevention systems; (vi) introduce viruses, malware or malicious code, or carry out activities capable of interfering with the website’s it systems or those of its technology providers.

the seller reserves the right to take any necessary measures to prevent or stop unlawful or abusive use of the website, including blocking the account, cancelling orders, restricting access to the website and possibly reporting to the competent authorities.

16.       reviews

if the website allows the publication of reviews, comments, ratings or other user–generated content relating to the products, the seller may adopt procedures aimed at verifying that such reviews come from customers who have actually purchased products through the website.

published reviews must comply with applicable law, the rights of third parties and morality, and must not contain content that is unlawful, offensive, defamatory, misleading or irrelevant.

the seller reserves the right not to publish, to remove or to moderate any reviews or content that is manifestly unlawful, offensive, false, irrelevant or contrary to these conditions.

17. applicable law and dispute resolution

these general terms and conditions are governed by italian law, with particular reference to the consumer code and italian legislative decree no. 70 of 9 april 2003 on e–commerce. any rights granted to the consumer customer by mandatory legal provisions in force in the country of their habitual residence remain unaffected.

in the event of disputes relating to the interpretation, validity, effectiveness, execution or termination of these general terms and conditions or of orders placed through the website, the consumer customer may make use of the alternative dispute resolution (adr) tools provided for by the applicable legislation.

the customer's right to refer the matter to the competent judicial authority remains unaffected.

pursuant to article 66–bis of the consumer code, for any dispute initiated by or against a consumer customer resident or domiciled in italy, the court of the consumer's place of residence or domicile shall have jurisdiction.

18. customer service and complaints

for information, assistance with orders, after–sales support, the exercise of rights under applicable law or the submission of complaints, the customer may contact customer service using the contact details listed on the website.

in order to allow the request to be handled correctly, the customer is asked to provide all useful information, including, where applicable, the order number, a description of the problem encountered and any supporting documentation.

the seller shall handle requests and complaints according to its internal procedures and shall provide feedback to the customer within a reasonable time, consistent with the nature of the report and any necessary checks.

19. intellectual property

the “forte_forte” trademark, the related logos, domain names, distinctive signs, as well as all the content on the website, including, by way of example, texts, images, photographs, videos, lookbooks, graphics, layouts, designs, creative elements, software and editorial content, are owned by the seller or licensed for use by the seller and are protected by the applicable legislation on intellectual and industrial property.

access to the website and the purchase of the products do not grant the user any rights to the content of the website other than those strictly necessary to view the website and make purchases.

unless the seller has given prior written authorisation, any reproduction, distribution, modification, extraction, publication, commercial use or exploitation, even partial, of the contents of the website or of the seller's distinctive signs is prohibited.

any unauthorised use of the seller's content or intellectual property rights may be prosecuted in accordance with the applicable legislation.

20. clause on the integrity and validity of the conditions – language of the conditions

these conditions govern the relationship between the customer and the seller with reference to purchases made through the website. if one or more provisions of these general terms and conditions are held to be invalid, void or ineffective, in whole or in part, the remaining provisions shall continue to remain fully valid and effective.

in the event of discrepancies between the italian version of these general terms and conditions and any translations prepared for information purposes, the italian version shall prevail, unless otherwise provided for by the mandatory legislation applicable to the consumer customer.

21.  amendments and updates

the seller reserves the right to amend or update these conditions at any time, including in order to adapt them to regulatory changes, developments in the services offered through the website or changes in the methods of sale.

the changes shall be effective from the date of publication on the website and shall apply exclusively to orders submitted after that date.

the general terms and conditions applicable to each order are those in force at the time that the customer places the order.

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