yes, sure. it is possible to return an item within 14 days since the delivery date.

we remind you to check the products are in the same conditions you received: they will be kept in the original packaging with the seal, the packaging materials, and the potential documents like labels.

we would like to remind you that the item must be kept and used for the necessary time to check the size and the model, and it must not show any signs of use, tears, or spots.

if everything is ok, there are two possibilities of return: if you have completed the purchase from your account, you can request the return directly from your personal area in the “orders” section; if you do not have an account, you can view your order and open a return request at the following link.

as soon as your return comes to our warehouse, the customer care colleagues will check the items and then they will proceed with a confirmation e-mail.

open a return’s request if you are a guest user:

the first step is to access to the return form and fill it in by indicating the order number (please not insert # or blank spaces), your invoicing surname and your e-mail address.

in the end, please complete the form with the indications of the items you want to return by selecting among the “money back” or “size change” opportunities.

open the return request if you have an account or made the order as registered user:

in this case, you must access to your account in the “my orders” section. here you can view your to-be-returned order. please click on “request a return” and then proceed by completing the form with the accurate instructions about the to-be-returned items and what is the reason. in the end, choose if you want to proceed with the “money back” or “size change”.

after the return’s confirmation, you will receive an e-mail with an associate rma number: in attachment you will find the label to put on your package and the return list. we remind you that if you ship from an extra-european country, you will find also the proforma invoice in attachment.

please print the return list and put it inside the package: the document will help us to identify the return and make the money back quicker.

please print the already-filled in return label and put it on the package by paying attention not to cover or remove other potential labels on the package.

schedule the return directly at home by contacting the courier or give your package to a service point near you. all the contact details are available on the courier’s website.

we remind you that you can request the free return for every order only once. if you decide to receive another item withing 14 days, the return’s shipping will be charged on you.

in case of further return’s requests for the same order, you can decide to return by using our label at a cost of 7.00 euro – which will be deducted from the final money back – or to re-send independently by using your favourite courier.

if you select this last option, the products must be sent to the following address:

if you proceed with standard return, the products must be shipped to the following address:
filoblu c/o snatt logistica
via giuseppe di vittorio, 21
20049 caleppio (mi)
tel: 02 9530 7270

*in compliance with the customs regulations, the shipping of goods or documents outside europe must be declared. this means that the goods must be shipped with a proforma invoice. if you return an item from a non-european country, please print the proforma invoice we sent you by e-mail and which must be attached on the outside part of the box – please do not put it into the box. this will help us to make the customs clearance of your return quicker. We kindly ask you to communicate the return’s tracking by sending an e-mail to our customer care, if you make a shipping from a non-european country.

after the verifications on the returned item by the quality check department, we will send you a confirmation e-mail and we will proceed with the money back within 14 days since the reception of the goods. we will use the same payment method selected for the order confirmation. we would like to remind you the money back timing can depend on the procedures of the single bank.

as soon as the return of your item will reach our warehouse, we immediately check the product status. once having checked that everything is ok, we will send you an e-mail of return confirmation and proceed with the shipping of the new size.

beside the right of withdrawal, you have the right of receiving a suitable product or what is defined by law as “a product in compliance with what agreed”. respecting the promise of high-quality cloths and accessories is essential for us. for this reason, if you receive a defective item or not corresponding to what you ordered, we invite you to contact our customer care. it would be important to provide with all the information such as the order number and the pictures of the labels of the received item.

before proceeding with the product return, we ask you to wait for our customer care’s confirmation who will give you all the instructions for the shipping management. in case of defective and not in compliance product, the return expenses will be charged on us.