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      “suite 25”: the new spring collection

      more sale for you: 40% on a selection

      free delivery on orders over krw10.000.000

      discover the new  let’s sparkle capsule!

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      “suite 25”: the new spring collection

      more sale for you: 40% on a selection

      forte_forte | official website

      orders and shipping


      In this section you can find the answer to your questions regarding orders and shipments.
      To find out the status of your shipment click in the link below.



      you can choose among these possibilities of safe payment: credit card, paypal, klarna, google pay, bank transfer, amazon pay and alipay.

      in case of doubts, we have created a section dedicated to orders and shipping.



      credit card payments:



      you can choose to pay for your order using a credit or debit card. the accepted credit cards are: visa, mastercard, amex, and union pay. we also accept payments via postepay and all rechargeable cards operating within the visa electron network.



      paypal payments



      paypal is a safe online payment method able to perform the order payment by directly accessing to your account.

      your bank account and credit card data connected to the account are directly managed by paypal, which will provide you with a notice by e-mail after the payment.



      klarna payments



      klarna offers an innovative fully digital payment service.

      here below you can find further information about the postponed payment option, lay-by or immediate, and about how to use it online.



      google pay payments (only for european countries)



      google pay is an extremely easy and quick method to pay on internet, by applications or at shops by using the cards saved on your google account. google pay protects your data and cards during the payment.



      bank transfer payments (only for european countries)



      for orders destined to countries in the european union, it is also possible to pay via bank transfer. in this case, you will receive the bank details via email to make the transfer and complete the purchase once the order has been placed.



      apple pay payments



      apple pay is the payment method designed for apple users, which allows them to link their credit or debit cards to the wallet app on their iphone, apple watch, mac, or ipad. this payment method can be used online in safari and in apps, as long as apple pay is available as a payment option. the card data used is not stored on the devices or saved on apple’s servers, but a unique code is used for the transaction to ensure greater security.

      according to the payment method, there are varied reasons because the payment may be rejected.



      payment by credit card:


      in case of payment by credit card, we suggest you check the credit or debit card data and that the invoicing address corresponds to the one linked to the card.
      the card could not be authorized for international payments: our bank headquarter is placed in amsterdam, and for this reason, it will be necessary to perform the transaction with an enabled circuit.
      other possibilities are that your card has reached the limit of online payments -in this case, please check that the fixed limit on the credit or debit card does not avoid the needed charge of the payment-, or that the transaction’s page is expired.



      payment by paypal:


      in case of payment by paypal, we kindly ask you to check some phases to avoid the payment rejection.
      first, please check that your connected credit cards are updated, and the account balance is enough; assure that your paypal account is verified.

      please pay attention not to go out from the page before completing the check-out.
      in the end, the transaction page can expire. in these cases, you can contact paypal to receive information and details about your account.


      payment by klarna:



      in case of payment rejection, you can make a second attempt of payment and contact klarna customer care to check your account.

      we remind you that you can check the shipping status through the tracking code you will receive by e-mail at the moment of shipping. the potential shipping’s cost can be indicated at the check-out when the order is confirmed.

      here below you can find some further information about our procedure and some suggestions: the orders are released within 1 or 2 working days since the order’s reception date; we inform you that for those items with a limited availability, the order delivery could require more days, but our customer care will keep you always updated about the delivery. on some occasions like sales, black friday or bank holidays, the shipping could require more time, and, for this reason, we kindly ask you to be patient.

      we suggest you to always select an address where there is a person able to collect the delivery. if you prefer to receive your order at the workplace or concierge, please indicate the name of the reference person.

      if you cannot be available for the delivery, the courier will leave a notice of passage with all the instructions to collect the goods, or they will perform two new delivery’s attempts.

      please take into consideration that external reasons like mail or courier delays, logistics problems, severe weather conditions or the impossibility to reach the indicated address, can affect the delivery timeliness.

      we remind you that it is not possible to modify the delivery address after the order’s shipping.

      at the delivery, we invite you to check the number of packages corresponding to the one indicated on the delivery note and the integrity of the package.

      potential damages or mistakes, issues concerning the integrity or completeness of the products must be promptly communicated to our customer care by including the pictures of all the packaging sides and its content.

      we need to know that the package is carefully treated and well received. if this does not happen for some unpredictable reasons, we kindly ask you to help us by sending pictures of the damaged package to our customer care customercare@forte-forte.com.

      in case of missing items, you can immediately contact our customer care [e-mail address] by specifying what are exactly the missing items and by sending some pictures of the received package – please pay attention to take a picture of all the box’s sides – to let us check properly

      our couriers always take care of your orders so that you can receive them complete and on time, but we cannot exclude that some exceptions happen.

      in case of problems concerning your delivery address, please directly contact the courier to ask explanations.

      if the courier needs our support, we kindly ask you to put in touch with our customer care within and not after 14 days since the shipping.

      the orders are delivery duty paid: this means that all the applicable taxes and fees are included in the final price and there are no other adding costs for the delivery. if the courier asks you to pay for the order’s delivery, please contact our customer care at the following e-mail address: customercare@forte-forte.com