shipments

due to current international circumstances, shipments to russian federation, belarus and ukraine are temporarily suspended.

the shipping cost can be viewed on the checkout page, after adding your products to the cart.

orders are processed by our logistics in 1-2 working days from the date of their receipt in our system.

[ ue ]

delivery usually takes place within 3-5 working days from when the order is entrusted to the courier throughout Italy, with the exception of sicily, sardinia and calabria where delivery may take an extra day. the products are delivered by ups courier from monday to friday during office hours.

[ extra - ue ]

all orders will be processed by our logistics department within 2 working days from the receipt in our system.

delivery normally takes place within 2-4 working days from when the order is being handed over to the courier.

delivery times could be extended due to customs checks in the process of exportation.

items are delivered by dhl courier from monday to friday during office hours.

[ ru ]

orders are processed by our logistics in 1-2 working days from the date of their receipt in our system.

delivery usually takes place within 3-5 working days from when the order is entrusted to the courier. delivery times may be longer due to customs checks during export. the products are delivered through the National Postal Service from monday to friday during office hours.

during sales and promotion periods, shipments may take longer

we suggest that you always choose an address where someone can pick up. if you prefer to receive your order at the office or at a concierge, please also indicate the name of the contact person.

if you are not present at the time of delivery, the courier will leave a notification note with the methods to collect the goods or will try to make 2 new delivery attempts.

we always advise you to monitor the status of the shipment with the tracking code that will be communicated to you via email at the time of shipment of the package, you can check the status of the order at any time.

when delivering the products, we always recommend that you check:

- that the number of packages delivered corresponds to what is indicated in the transport document.

- that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

what do I do if my package appears to be damaged or there are missing items inside?

if the tracking number information highlights a problem with the delivery of your package, we kindly ask you to contact directly our customer care https://https://www.forte-forte.com/it_it/contact/ no later than 14 days after the dispatch of the package

what should I do if I did not receive my parcel?

we care that you receive an intact package with all items purchased. if that does not happen, we kindly ask you to help us by sending the pictures of the damaged package to our customer care.

in case of missing items, please write to our customer care, briefly detailing exactly which items are concerned.

customs changes

with regard to deliveries requested in countries outside the european Union, any import customs fees will be borne by the recipient.

we are not aware of the amount of customs duties, which will be communicated to you by the courier once the shipment has reached its destination.

we therefore invite you to contact the customs authorities of your country in advance to check the costs and any import limits.

custom duties - united kingdom and united states

orders destined for the united kingdom and united states are shipped on a ddp (delivery duty paid) basis.

this means that all applicable taxes and duties are included in the final purchase price and there are no additional costs for delivery.

in case the courier asks you to pay for the delivery, please contact our customer care at the following email address: https://https://www.forte-forte.com/it_it/contact/

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